1) Introduction
This Privacy Policy describes how GB Enterprises (“we”, “us”, “our”) handles personal information
when you visit our website, make an enquiry or booking, or use our tour & travel services in India and abroad.
2) Information We Collect
- Contact Data: Name, email, phone number, city, company/host name.
- Booking Data: Travel dates, destinations, package selections, guest count, preferences, special requests.
- Identity Data: Government-issued ID, age, nationality (if required for permits/tickets as per law).
- Payment Data: Payment mode and transaction identifiers (card/UPI details are handled by payment gateways; we do not store full card data).
- Usage & Device Data: IP address, browser type, pages visited, time on site, referring URLs, cookies or similar technologies.
- Communications: Emails, support chats, call notes, feedback and reviews.
- CCTV/On-site Data (if applicable): Basic footage at our office for security and safety.
3) How We Collect Information
- Directly from you (forms, emails, phone, WhatsApp, in-person).
- Automatically via cookies/analytics when you browse our site.
- From third parties to complete your booking (hotels, transporters, ticketing platforms, payment processors) in accordance with their policies.
4) How We Use Information
- To respond to enquiries, provide quotes and manage bookings.
- To arrange transport, stays, permits, tickets and activities as requested.
- To process payments, send invoices and receipts.
- To communicate itineraries, alerts, service changes and support.
- To improve our website, services and customer experience (analytics, troubleshooting).
- To comply with legal requirements, prevent fraud and ensure safety.
- With your consent, to send offers, updates and feedback requests (you may opt out anytime).
5) Legal Bases / Grounds
We rely on one or more of the following grounds as applicable: your consent; performance of a contract or steps at your request
prior to a contract; compliance with legal obligations; and our legitimate interests (e.g., service quality, security, support).
6) Cookies & Analytics
We may use cookies and similar technologies to recognize your browser, remember preferences, and measure website performance.
- You can control cookies via your browser settings. Disabling some cookies may affect site functionality.
- Analytics tools (e.g., Google Analytics) collect aggregated usage data; see their privacy pages for details and opt-out options.
7) Sharing & Disclosures
We share information only as needed to deliver our services or as required by law:
- Suppliers: Hotels, transporters, guides, attractions, government permit authorities.
- Payment Processors: To complete transactions securely.
- Technology/Operations: Hosting, email/SMS providers, CRM tools, analytics (bound by confidentiality).
- Legal & Compliance: When required by law, court order, or to protect rights, safety and security.
- Business Transfers: In a merger, acquisition or reorganization, subject to continued protections.
We do not sell your personal information.
8) Data Retention
We retain personal information for as long as needed to provide services, meet legal/accounting requirements, resolve disputes and
enforce agreements. When no longer required, we securely delete or anonymize it.
9) Your Choices & Rights
- Access, update or correct your information.
- Withdraw consent for optional communications (marketing) at any time.
- Request deletion or restriction where applicable and not in conflict with legal obligations.
- Object to certain processing based on legitimate interests, where applicable.
To exercise these rights, email us at gbtourtravel@gmail.com.
10) Security
We apply reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure or
destruction. However, no method of transmission or storage is 100% secure. Please safeguard your devices and credentials.
11) Children’s Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children without appropriate
consent. If you believe a child has provided us information, contact us to remove it.
12) International Transfers
Some providers may process data in other jurisdictions. We take steps to ensure appropriate protections consistent with this Policy and
applicable laws for such transfers.
13) Third-Party Links
Our site may link to external websites. We are not responsible for their content or privacy practices. Please review their policies.
14) Grievance & Contact
If you have questions, concerns or requests related to privacy, contact:
15) Changes to this Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Your continued use of our services signifies acceptance of the changes.
Disclaimer: This Privacy Policy is a template for general guidance. Please obtain legal advice to ensure compliance
with applicable data protection laws and specific business processes.
